Refund policy

Last updated: October 14, 2026

Returns & Exchanges

Return eligibility depends on the items in your order. Where returns are accepted, items must be returned in the same condition they were received: unworn or unused, with original tags, and in their original packaging. We reserve the right to reduce or decline a refund if the item has been used, damaged, or handled excessively.

How to Start a Return or Exchange

Please contact us before returning any item. Unless otherwise stated or required by applicable consumer law, customers are responsible for return shipping costs in cases of change-of-mind returns.

Damages & Issues

Please inspect your order upon delivery. Contact us immediately if an item is defective, damaged in transit, or if you received the wrong item so we can evaluate the issue and make it right.

Non-Returnable Items

Certain types of items (such as perishable goods, custom/personalized products, or personal care/hygiene items) may not be eligible for return. Please contact us prior to purchase if you have questions regarding a specific item.

Refunds

Once we receive and inspect your returned item, we will notify you whether the refund has been approved. For Cash on Delivery (COD) or manual bank deposit orders, approved refunds will be issued via Direct Bank Transfer, EasyPaisa, or JazzCash after verifying your account details.

Contact Us

To request a cancellation, report a damaged item, or start a return or exchange, please reach out to us at:

• • Email: ferozstores.us@gmail.com

  • WhatsApp / Phone: +923148931903